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Shipping & Returns
During the CANADA POST STRIKE we will be shipping with Purolator, Canada Wide. Please provide a physical address to avoid delays. For more information please email us at hello@thepinkporcupine.ca
SHIPPING
- Orders will be processed between 1-2 business days. For sales where there can be a higher quantity of orders, such as Black Friday and Boxing Day, processing times can be increased to 3 business days.
- We offer a Canada wide flat rate shipping cost of $10.00. There is FREE SHIPPING for all orders over $100.00. (Shipping amounts are before tax)
- We offer a flat rate shipping cost of $15.00 anywhere in the USA. There is FREE SHIPPING for all order over $150.00 (Shipping amounts are before tax)
- All packages are sent via Purolator for physical addresses and Canada Post for PO Boxes.
RETURNS
We know sometimes returns will be necessary…but they’re expensive, time-consuming and no fun for anyone so we encourage you to ask questions upfront about sizing, length, material, etc. by reaching out to us via email hello@thepinkporcupine.ca or through Facebook or Instagram. We are here to make sure your shopping experience with us is perfect and don’t mind answering any questions. We want to meet your expectations and hopefully avoid returns.
HOLIDAY RETURN POLICY
Orders placed on or between November 8th and December 24th will be eligible for return until January 12th 2025. Holiday returns must be postmarked no later than January 12th (No Exceptions) Doorcrashers are final sale. All other return guidelines still apply.
RETURN POLICY/PROCESS
We only offer refunds in the form of store credit. Store credit will only be issued if your returns are postmarked 14 days of you receiving your purchase. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a credit or exchange. If you purchase an item for store pick up, the 14 days begins when your item becomes available for Pick Up in store. If you purchase during our warehouse hours or event, it will be 14 days from the date of purchase. If you request us to hold an order placed online and it delays the shipping date, the 14 days begins when your order is placed.
RETURN POLICY/PROCESS
We only offer refunds in the form of store credit. Store credit will only be issued if your returns are postmarked 14 days of you receiving your purchase. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a credit or exchange. If you purchase an item for store pick up, the 14 days begins when your item becomes available for Pick Up in store. If you purchase during our warehouse hours or event, it will be 14 days from the date of purchase. If you request us to hold an order placed online and it delays the shipping date, the 14 days begins when your order is placed.
Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
Please do not ship back your items if they are outside of our return window or do not meet the requirements. We cannot send it back for free.
SALE items, accessories and undergarments are FINAL SALE and CAN NOT be returned. If you have any questions on if your item is eligible for return, please ask us before you ship it back.
For your item to be eligible for returns it must:
- be unworn, with tags attached.
- be in the same condition that you received it.
- be free of any odors, smoke smell, perfume.
- be free of any makeup or deodorant stains.
- not be an accessory, undergarment or sale item.
- fit the timeframe
If your item meets the above criteria there is no need to notify us of the return. Please include a copy of the packing slip or receipt. Returns received without supporting document may be delayed in receiving store credit.
ALL RETURNS CAN BE SHIPPED TO:
The Pink Porcupine
707 1st Street West
Brooks, Alberta
T1R 0N3
707 1st Street West
Brooks, Alberta
T1R 0N3
STORE CREDIT is issued within 5 business days of the return arriving. You will be notified via email that store credit has been issued. We cannot combine store credits. Store credit never expires. Credit can be used online or in store. Credit can not be added to an order that has been placed. We do not offer refunds for orders.
DEFECTIVE OR DAMAGED MERCHANDISE
Prior to shipping, all items are thoroughly inspected to ensure they are free of defects and carefully packaged. Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise you have 3 days from the time your item is delivered to let us know of any quality issues with your item. Please email hello@thepinkporcupine.ca ITEMS WORN OR WASHED WILL NOT BE ACCEPTED FOR AN EXCHANGE OR REFUNDED.
Prior to shipping, all items are thoroughly inspected to ensure they are free of defects and carefully packaged. Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise you have 3 days from the time your item is delivered to let us know of any quality issues with your item. Please email hello@thepinkporcupine.ca ITEMS WORN OR WASHED WILL NOT BE ACCEPTED FOR AN EXCHANGE OR REFUNDED.